Shipping policy

Shipping Policy

Thank you for shopping with [SUMNAZ COLLECTION]

We are committed to delivering your order promptly and safely. Please read our shipping policy below to understand how we handle your orders.

Order Processing Time

  • All orders are processed within 1-3 business days (Monday to Friday), excluding weekends and holidays.

  • Orders received on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 5-7 business days

  • Expedited Shipping: Estimated delivery within 2-3 business days

  • Overnight Shipping: Estimated delivery within 1 business day (available for orders placed before [cutoff time])

Please note that delivery times are estimates and may vary due to factors beyond our control, such as carrier delays or weather conditions.

Shipping Rates

  • Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.

  • Free standard shipping is available on orders over [your minimum amount, e.g., $50].

International Shipping

  • We currently ship to [list countries or “selected countries only”].

  • International delivery times vary by destination and customs processing, generally taking 7-21 business days.

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.

Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking information.

  • You can track your package directly through the carrier’s website.

Lost or Damaged Packages

  • If your package is lost or arrives damaged, please contact us within 7 days of delivery at [your support email].

  • We will work with the carrier to resolve the issue and assist you with a replacement or refund if applicable.